I have been a customer of The Water Shop for many years. During these years I always experienced friendliness, professionalism, patience and willingness to help from customer care representative and installers alike. The team are always providing me advice or clarification on any issues. They give me reassurance and resolution to continue using The Water Shop services. Thank you.
Huge thanks to Marc for resolving an issue relating to the purchase of a Reverse Osmosis benchtop unit. Although a mistake was made by another team member, Marc put customer service first and addressed the issue to our utmost satisfaction. If it wasn't for Marc, we definitely would've lost complete faith in the store. Thanks again!
I would highly recommend The Water Shop for the quality products and customer service. They are flexible with their service times and keep you informed. They arrive within the time they allocate and inform you of. The serviceman is a great communicator who informs you of what he is going to do and discusses any options. This is the 3rd service my system has had and they are efficient and reliable. Well done and keep up the great service.
I cannot recommend The Water Shop enough. From purchasing and installation, to the ongoing maintenance service, every person that I've dealt with has been exceptional and professional. Their sales team are always extremely helpful whenever I've called, and their technicians are amazing! They turn up on time, professional, their work is impeccable and they leave my kitchen spotless! Couldn't ask for anything more - I have recommended The Water Shop to all my family and friends, and if you're after a quality product and exceptional ongoing service look no further. The water tastes amazing and I feel good knowing my family is drinking clean water that is so much better for their health.
I found this wonderful shop while browsing online for a decent water filter. Sue is kind enough to explain patiently the differences between different water filters and how to maintain them. Finally we got a Fluoride and Duolton Water filter. Excellent customer service. The water filter is pretty easy to install at home. Good idea to install one at home.
Showed up after they were closed yet the lady there opened up and served me. She was very helpful and put in a lot of effort even though it was after hours.Has everything you need for water filter plus much more. Has off street parking which is also very helpful.